PSYCHOLOGICAL DETERMINANTS OF EMOTIONAL EXHAUSTION OF REMOTE PROFESSIONAL INTERACTION SPECIALISTS

Abstract

The article presents the results of a theoretical and empirical study of the psychological determinants of emotional exhaustion among specialists working in a remote format. The relevance of the study is determined by the rapid digitalization of professional activity, the spread of remote forms of interaction, and the growing psycho-emotional burden on specialists under conditions of social instability, information overload, and prolonged stress. The problem of emotional exhaustion becomes especially significant under martial law conditions, when the professional activity of many specialists is accompanied by a high level of emotional involvement, the need to maintain constant online contact, and interaction with individuals experiencing crisis or traumatic states.

The study analyzes modern scientific approaches to understanding emotional exhaustion as a complex multifactorial psychological phenomenon formed under the influence of individual psychological, emotional, cognitive, and socio-professional factors. The psychological characteristics of remote professional interaction and its impact on the emotional sphere of specialists are revealed. It has been determined that remote professional interaction is accompanied by an increased level of digital stress, emotional fatigue, information overload, and blurred boundaries between professional and personal space.

The empirical study was conducted among specialists whose professional activities involve constant remote interaction. A set of psychodiagnostic methods was used to investigate the level of emotional exhaustion, anxiety, empathy, coping strategies, and characteristics of professional stress. The obtained results demonstrated statistically significant correlations between anxiety indicators and components of professional burnout. It was established that high levels of trait and state anxiety are associated with increased emotional exhaustion, depersonalization, and reduction of professional achievements.

It has been proven that emotional exhaustion in a remote work format has a systemic nature and is formed under the influence of a combination of psychological, emotional, and organizational factors. Psychological flexibility, resilience, self-efficacy, readiness for change, the development of adaptive coping strategies, and emotional self-regulation skills have been identified as important resources for psychological adaptation. The practical significance of the study lies in the possibility of using the obtained results for the development of psychological prevention programs aimed at reducing emotional exhaustion and supporting the psychological well-being of specialists in conditions of remote professional interaction.